Refund Policy
REFUND & RETURN POLICY
We want every order to arrive as described and in good condition. Please contact us before sending anything back so we can confirm the return address and the next step.
1. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Contact us within 7 days of delivery and include your order number plus clear photos or video. After review, we will offer an appropriate replacement, store credit or refund. Do not discard the item or packaging until the case is resolved.
2. UNUSED RETURNS
You may request a return within 14 days of delivery. The item must be unworn, unused, unaltered and returned with its original packaging. Items showing wear, scratches, odor, damage or missing parts may be refused.
3. HYGIENE-SENSITIVE ITEMS
Earrings and pierced jewelry cannot be returned for change-of-mind reasons once their sealed packaging has been opened. This does not affect claims for damage, defects or incorrect items.
4. SIZE AND FIT
Please check the size guide before ordering. Unworn rings or bracelets may be considered for exchange within the 14-day return period. Unless the item is defective or we sent the wrong size, return and replacement shipping costs are the customer's responsibility.
5. RETURN SHIPPING
Returns must be authorized before shipment. Use a trackable service and keep the receipt. Unauthorized returns, refused deliveries and parcels sent to an address not provided by us may not be accepted. Original shipping charges are not refundable unless the item was defective, damaged or incorrect.
6. REFUNDS
Approved refunds are issued to the original payment method after the returned item is inspected. Please allow 5–10 business days after approval for your payment provider to post the funds.
7. NON-RETURNABLE ITEMS
Personalized items, gift cards and items marked final sale are not returnable unless they arrive damaged, defective or incorrect.
Nothing in this policy limits any mandatory consumer rights that apply in your country or region.